Written with Care.
Shared with Trust.
Privacy Policy
At Celestia Home, we believe your home should be a place of warmth, beauty, and trust — and that includes how we handle your personal information. We’re grateful you’ve chosen to explore our handcrafted homeware, and want you to feel confident that your data is safe and secure with us and will be handled with the utmost care.
This Privacy Policy explains what information we collect when you visit our website or make a purchase, how we use it to serve you better, and your rights around your data. It’s our promise to be open and respectful about your privacy every step of the way.
What information do we collect?
When you visit Celestia Home, we collect some information to help us create a smooth and personalized experience for you, such as:
- Device details: Like your browser type, IP address, and how you interact with our site — this helps us understand how to improve your browsing experience and keep things secure.
- Order details: When you place an order, we collect your name, shipping address, payment information, and contact details to make sure your beautiful handcrafted items reach you safely.
- Communication preferences: We keep track of how you prefer to hear from us, so we only send you updates and offers that matter to you. Rest assured, we never sell your data to third parties — your privacy is always respected and protected.
Why do we collect your information?
We collect your data to:
- Process and deliver your orders carefully and promptly.
- Keep your transactions secure and detect any fraud.
- Communicate with you about your order, offers, and updates you’ll love.
- Improve our website and services, making your experience more enjoyable.
- Understand your interests to tailor what we share, always respecting your preferences.
How do we use your information?
Your trust means everything. We use your data to:
- Process your orders smoothly — from payment to delivery and any follow-up you might need.
- Keep things safe — by spotting and preventing fraud or suspicious activity.
- Make your experience better — by personalizing content, improving our website, and tailoring offers you’ll love.
- Communicate with you — whether it’s order updates, helpful tips, or inspiring stories behind our products.
How do we protect your information?
We take your privacy seriously and use advanced security measures to safeguard your data from unauthorized access, loss, or misuse. Our trusted partners, including our online store platform and other analytics, also follow strict privacy and security standards.
Sharing your information
We only share your information with trusted partners who help us run Celestia Home, and Google Analytics (which helps us understand how customers use our site). They are committed to keeping your data secure and only use it to support us.
Sometimes, we may need to share your information to comply with laws or protect our community, but we always do this carefully and respectfully.
Your privacy rights (including EU GDPR)
If you’re in the European Union, you have some important rights about your personal data. You have:
- The right to access, correct, or delete your personal data.
- The right to restrict or object to how we use your data.
- The right to withdraw consent at any time for marketing communications.
- The right to data portability.
To exercise any of these rights, please contact us anytime at support@celestiahome.com — we’re here to help.
How long do we keep your information?
We hold onto your order information for as long as you’re a customer, and for a reasonable period afterward to comply with legal and tax obligations. If you would like us to delete your data sooner, please get in touch.
Cookies and tracking technologies
To make your visit smoother, we use cookies and similar tools to remember your preferences and personalize your experience. They help us understand how you use our site so we can make things better for you. Prefer not to? You can always adjust your cookie settings in your browser.
Behavioural advertising
Sometimes we may share anonymized info to show you ads that match your interests, but you’re always in control — you can opt out anytime via the links below or through your device settings.
Changes to this Privacy Policy
As Celestia Home grows and improves, we may update this Privacy Policy. We promise to keep you informed by posting changes here and encourage you to check back occasionally.
Thank you for being part of our story and for trusting us with your home and your data.
Contact us
We are always here to help — whether you have questions, concerns about your privacy, or just want to get in touch.
Email us anytime at support@celestiahome.com
Thank you for being part of our story and for trusting us with your home and your data.